Method and apparatus to provide data to an interactive voice response (IVR) system
US7653183B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Apr 6, 2006 |
| Grant date | Jan 26, 2010 |
| Priority date | — |
| Expiry date | Feb 25, 2027 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2201/20
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method and system is described to provide data to an Interactive Voice Response (IVR) System. The method may comprise accessing an image communicated from a voice-communication device and communicating the image to an optical character recognition (OCR) module. Thereafter, data extracted from the image by the OCR module may be accessed and communicated for use in one or more IVR processes. The extracted data may be communicated to the device and confirmation that the extracted data corresponds to data in the image may be monitored. For example, the method may discover capabilities of the device to identify different communication options to communicate the image from the device. The options may be communicated to the device for presentation to a user. Upon receiving an indication of an option selected by the user, the IVR system may be configured to allow receipt of the image via the user selected option.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.