Virtual retail assistant
US7658327B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Oct 3, 2006 |
| Grant date | Feb 9, 2010 |
| Priority date | — |
| Expiry date | Apr 25, 2028 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/0603
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
The present invention, as embodied in the claims, relates to customer care management via a communications systems and methods including, in embodiments, a combination of automated and human services to be provided to a customer in a retail store environment in real time. For example, one embodiment of the present invention provides an automated method for assisting a customer in a retail store comprising: identifying the customer; periodically identifying the customer's position in the store; identifying a product of interest to the customer; and communicating information to the customer via a remote specialized sales agent or other audio, visual and/or computer data relevant to the customer.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.