TELETECH HOLDINGS, INC.
43Patents
40Active
43Granted
55Portfolio score
Filing activity: Mar 7, 1977 → Sep 25, 2017 · 10 expiring within 5 years
Most-cited patents
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US7658327B2 | Virtual retail assistant | Physics | 152 | Active |
| US8533857B2 | Methods for providing cross-vendor support services | Electricity | 120 | Active |
| US6325721A | Method for forecasting ranking of racing contests | Physics | 114 | Expired |
| US9173090B2 | Method for activating services associated with a product via a service center supporting a variety of products | Electricity | 90 | Active |
| US4086438A | Automatic interconnection system | Electricity | 66 | Expired |
| US7881454B2 | Integrated call management | Electricity | 31 | Active |
| US7558382B2 | Monitoring service personnel | Electricity | 26 | Active |
| US7496053B1 | Web-based visual development environment | Electricity | 26 | Active |
| US9042540B2 | Method for providing support using answer engine and dialog rules | Electricity | 26 | Active |
| US9178994B2 | Methods for providing self-support services using information from a viral source | Electricity | 24 | Active |
| US8572707B2 | Multiple authentication mechanisms for accessing service center supporting a variety of products | Electricity | 19 | Active |
| US6860806B2 | Virtual horseracing system | Human Necessities | 18 | Expired |
| US9336526B2 | Method for providing support using answer engine and dialog rules | Electricity | 17 | Active |
| US8874636B2 | Method for providing support services using consumer selected specialist and specialist ratings | Electricity | 16 | Active |
| US9172806B2 | Method for providing support services using consumer selected specialists and specialist ratings | Electricity | 13 | Active |
| US8353452B2 | Virtual retail assistant | Physics | 12 | Active |
| US9843681B2 | Method for connecting users with agents based on dynamic user interactions with content | Electricity | 10 | Active |
| US9245287B2 | Method for providing support with associates anywhere and notifications | Electricity | 10 | Active |
| US9571649B2 | Method for connecting users with agents based on user values dynamically determined according to a set of rules or algorithms | Electricity | 8 | Active |
| US8086482B2 | Performance optimization | Physics | 8 | Active |
| US9225716B2 | Multiple authentication mechanisms for accessing service center supporting a variety of products | Electricity | 8 | Active |
| US9924033B2 | Method for collecting data using a user interaction event-driven data collection system | Electricity | 8 | Active |
| US8942369B2 | Method for providing support services using multi-channel navigator and route sequences | Electricity | 8 | Active |
| US9813556B2 | Method for connecting users with agents based on user values dynamically determined according to a set of rules or algorithms | Electricity | 8 | Active |
| US9454761B2 | Methods for providing cross-vendor support services | Electricity | 7 | Active |
Source: USPTO / EPO open patent data. Counts and citation impact are objective bibliographic measures.