Web assistant
US7739329B2 · kind B2 · utility
14Cited by
32References
42Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Oct 23, 2002 |
| Grant date | Jun 15, 2010 |
| Priority date | — |
| Expiry date | Feb 22, 2025 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M7/0027
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A method and apparatus for providing agent assistance to a client visiting a website of an organization. The method includes the steps of collecting contact information about the visit to the website by the client and connecting the client with an agent of the organization when the collected contact information exceeds a predetermined criterion.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.