Patent · US Active

System and method for speech-enabled call routing

US7751551B2 · kind B2 · utility

25Cited by

191References

12Claims

0Family size

Assignee

AT&T Intellectual Property I, L.P. · US

Inventors

Robert R. Bushey · Cedar Park, US
Benjamin Knott · Beavercreek, US
Sarah Korth · Chicago, US

Key dates

Filing date	Jan 10, 2005
Grant date	Jul 6, 2010
Priority date	—
Expiry date	Apr 20, 2028

Classification

Technology area (CPC H)Electricity
CPC primaryH04M2201/60
WIPO fieldComputer technology
WIPO sectorElectrical engineering

Abstract

A method of processing a call is disclosed. The method can transform speech input from a caller of a call into text and convert the text into an object and an action. The method determines a call destination based on the object and the action. The method can route the call to a destination when a caller is not in compliance with at least one business rule. The method can further route the call to the call destination when the caller is in compliance.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.