Agent registration and bidding system
US7773740B2 · kind B2 · utility
6Cited by
28References
23Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Jul 9, 2003 |
| Grant date | Aug 10, 2010 |
| Priority date | — |
| Expiry date | Mar 15, 2026 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5235
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method and apparatus are provided for assigning a call to one of a plurality of agents. The method includes the steps of providing a description of the call to each of the plurality of agents, receiving a bid to handle the call from each of the plurality of agents and assigning the call to an agent of the plurality of agents with a highest relative received bid.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.