System and method for minimizing queue callback faults
US7813489B2 · kind B2 · utility
6Cited by
42References
25Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Jun 30, 2004 |
| Grant date | Oct 12, 2010 |
| Priority date | — |
| Expiry date | Nov 26, 2027 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5158
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Queue callback systems and methods handle scheduled callbacks to requesters in the absence of resources by providing a pre-established message soliciting the establishment of an alternate callback. Non-callback options can also be presented to the respective requester. Agents can also be organized in a plurality of queues, each of a selected size, to more effectively use callback resources.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.