Methods and apparatus for allocating resources in a distributed environment
US7818010B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | May 31, 2005 |
| Grant date | Oct 19, 2010 |
| Priority date | — |
| Expiry date | May 3, 2028 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5232
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Methods and apparatus are provided for allocating resources in a distributed environment. The disclosed resource allocation techniques make resource allocation decisions when resources become available. A resource becomes available when the resource completes its previous work or becomes activated. Once it is determined that a resource has become available, the available resource is assigned to an appropriate request. The requests may be stored, for example, in a queue of requests. The available resource may be assigned to an appropriate request based on one or more predefined criteria, such as to service a request associated with a service class having the “greatest need.” The resources may be, for example, a plurality of call agents that are associated with a call center.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.