Provide a graceful transfer out of active wait treatment
US7835514B1 · kind B1 · utility
3Cited by
176References
22Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Sep 18, 2006 |
| Grant date | Nov 16, 2010 |
| Priority date | — |
| Expiry date | Sep 16, 2029 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/4285
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
The present invention provides a graceful transfer of a contact from a queue to another party. More particularly, exit points are defined within a given wait treatment for the contact. While the contact is in queue waiting for service the initiator of the contact is able provided with the wait treatment. When the contact is ready to be removed from the queue (e.g., because a servicing agent is ready to available to service the contact), the contact is kept in the queue and continues to be provided the wait treatment until an exit point has been reached.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.