Systems and methods for analyzing communication sessions using fragments
US7881216B2 · kind B2 · utility
18Cited by
151References
20Claims
0Family size
Assignee
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Key dates
| Filing date | Sep 29, 2006 |
| Grant date | Feb 1, 2011 |
| Priority date | — |
| Expiry date | Jun 25, 2028 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/2227
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Systems and methods for analyzing communication sessions using fragments are provided. In this regard, a representative method includes: delineating fragments of an audio component of a communication session, each of the fragments being attributable to a party of the communication session and representing a contiguous period of time during which that party was speaking; and automatically assessing quality of at least some of the fragments such that a quality assessment of the communication session is determined.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.