Systems and methods for analyzing communication sessions
US7885813B2 · kind B2 · utility
9Cited by
146References
18Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Sep 29, 2006 |
| Grant date | Feb 8, 2011 |
| Priority date | — |
| Expiry date | Jan 18, 2029 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L21/045
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Systems and methods for analyzing communication sessions are provided. A representative method includes: recording the communication session; identifying those portions of the communication session not containing speech of at least one of the agent and the customer; and performing post-recording processing on the recording of the communication session based, at least in part, on whether the portions contain speech of at least one of the agent and the customer.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.