Contact center business modeler
US7912205B2 · kind B2 · utility
2Cited by
28References
45Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Dec 17, 2004 |
| Grant date | Mar 22, 2011 |
| Priority date | — |
| Expiry date | Dec 20, 2028 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5232
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method and apparatus are provided for automatic call distributors that route calls based in part on timely business information. The method includes providing a simulation model for calculating information and using this information from the model together with key process indicators information to generate decisions for routing calls.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.