Patent · US Active

Administering multiple target ACD systems

US7925002B2 · kind B2 · utility

0Cited by

9References

19Claims

0Family size

Assignee

ASPECT SOFTWARE, INC. · US

Inventors

Peter Koenig · Moberly, US
Senthilvel Saravanan
Vyacheslav Mayorskiy · Chelmsford, US

Key dates

Filing date	Oct 25, 2007
Grant date	Apr 12, 2011
Priority date	—
Expiry date	Feb 9, 2030

Classification

Technology area (CPC H)Electricity
CPC primaryH04M3/2263
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

Method and system for administering multiple target systems automatic contact distribution (ACD) systems, where corresponding object types in the various target systems may have different schema. A user of the administering system works in a single schema, and translators permit communication between the administering system and the various target systems.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.