Patent · US Active

System and method for utilizing virtual agents in an interactive voice response application

US7933399B2 · kind B2 · utility

103Cited by

60References

22Claims

0Family size

Assignee

AT&T Intellectual Property I, L.P. · US

Inventors

Benjamin Knott · Beavercreek, US
Philip Kortum · Austin, US

Key dates

Filing date	Mar 22, 2005
Grant date	Apr 26, 2011
Priority date	—
Expiry date	Nov 4, 2028

Classification

Technology area (CPC H)Electricity
CPC primaryH04M2203/2061
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

The present disclosure provides a system and method configured to establish a connection with a party at an interactive voice response (IVR) system and provide a plurality of virtual agents associated with virtual departments based on a current stage within the process. A caller or party can be prompted with a first virtual agent when addressing content related to a first virtual department and prompted by a second virtual agent when addressing content related to a second virtual department.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.