Method and apparatus for determining wait treatment of a customer in a call center
US7949122B1 · kind B1 · utility
9Cited by
3References
16Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Oct 18, 2006 |
| Grant date | May 24, 2011 |
| Priority date | — |
| Expiry date | Mar 24, 2030 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/551
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method, apparatus and computer program product for determining wait treatment for a customer in a call center is presented. Information relating to a customer in a communication session with the call center is recorded. The information relating to a customer in a communication session with the call center is then evaluated. From the evaluation the type of wait treatment to use for the customer is determined and is provided to the customer.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.