Instant message contact router
US7975009B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Oct 25, 2004 |
| Grant date | Jul 5, 2011 |
| Priority date | — |
| Expiry date | Oct 28, 2026 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/5018
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method and apparatus are provided for processing an instant message within a system having a plurality agents for handling the instant message. The method includes the step of a buffer sever detecting an arrival of the instant message. The method also includes the steps of sending the instant message to one of a plurality of messages queues associated with the buffer server pending availability of one of the plurality of agents to handle the instant message and automatically generating and sending a status message to a source of the instant message while the message is in the message queue based upon the status of the instant message in the message queue.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.