Stores as call center resources
US8009821B1 · kind B1 · utility
19Cited by
2References
23Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Dec 27, 2006 |
| Grant date | Aug 30, 2011 |
| Priority date | — |
| Expiry date | Jun 29, 2030 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5125
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
An exemplary method of integrating existing physical stores in call center operations comprises registering a plurality of physical stores each having at least one phone line, obtaining availability information of one or more phone lines of a registered store, determining a phone line to route a call for the registered store based on call center routing rules, and routing the call to the determined phone line.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.