Method and apparatus providing sender information by way of a personal virtual assistant (PVA)

US8041765B1 · kind B1 · utility

Assignee

• Avaya Inc. · US

Inventors

• Venkatesh Krishnaswamy · Holmdel, US
• Timothy I. Ross · Fair Haven, US
• Rajeshwari Edamadaka · Allentown, US
• Jack Iu · South Plainfield, US
• Krishna Kishore Dhara

Key dates

• Filing date: Feb 27, 2008
• Grant date: Oct 18, 2011
• Expiry date: Jun 10, 2029

Classification

• Technology area (CPC H): Electricity
• CPC primary: H04M2203/2072
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A method, apparatus and computer program product for providing additional information related to a sender of a communication is presented. A communication intended for a recipient is received, the communication including information related to the sender of the communication. A Personal Virtual Assistant (PVA) acquires in real time additional information related to the sender of the communication. The additional information related to the sender of the communication is then presented to the recipient attached to the communication where possible. The PVA is capable of acting on the recipient's real time instructions relating to the additional information.