Customer automated response system
US8073130B2 · kind B2 · utility
7Cited by
27References
30Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Jul 28, 2004 |
| Grant date | Dec 6, 2011 |
| Priority date | — |
| Expiry date | Aug 3, 2027 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2201/42
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method and apparatus are provided for prompting an agent of an automatic contact distributor during a customer service contact with a client. The method includes the steps of detecting a state of the customer service contact with the client via operation of a terminal of the agent; selecting a set of possible responses for use by the agent from a plurality of sets of possible responses that are appropriate to the detected state of the customer service contact and visually prompting the agent with the selected set of possible responses.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.