Method and system for automatic supervisor intervention in problematic calls in a call center
US8126136B2 · kind B2 · utility
11Cited by
16References
47Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Apr 19, 2005 |
| Grant date | Feb 28, 2012 |
| Priority date | — |
| Expiry date | Aug 29, 2028 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2201/40
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
According to one embodiment of the invention, a method for processing a call in a call center includes monitoring a characteristic of at least a portion of the call, comparing the characteristic to a threshold for the characteristic, and generating a signal indicative of a potential problem call based on the comparison.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.