Patent · US Active

Virtual contact center with dynamic routing

US8135774B2 · kind B2 · utility

20Cited by

14References

11Claims

0Family size

Assignee

Genesys Telecommunications Laboratories, Inc. · US

Inventors

Andrey Ryabchun · San Francisco, US
Petr Makagon · San Francisco, US
Herbert Willi Artur Ristock · Walnut Creek, US
Nikolai Anisimov · Concord, US
Dave Sneyders · Schoten, BE
S. Michael Perlmutter · Mill Valley, US

Key dates

Filing date	Dec 27, 2006
Grant date	Mar 13, 2012
Priority date	—
Expiry date	Jul 12, 2028

Classification

Technology area (CPC H)Electricity
CPC primaryH04M3/5191
WIPO fieldDigital communication
WIPO sectorElectrical engineering

Abstract

A network-based interaction system includes a machine connected to the network for receiving and routing an interaction request, a server application having access to the network for matching an interaction request to a profile, and a data repository for storing profile information.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.