Automatic simulation of call center scenarios
US8226477B1 · kind B1 · utility
29Cited by
12References
16Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Jul 23, 2008 |
| Grant date | Jul 24, 2012 |
| Priority date | — |
| Expiry date | May 24, 2031 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/105
- WIPO fieldControl
- WIPO sectorInstruments
Abstract
An exemplary method for automatically simulating calling scenarios comprises the steps of receiving, from a user, information relating to a call center scenario, automatically obtaining at least one calling scenario template based on the information, automatically merging code modules specific to the scenario with the template to generate a simulation program, executing the simulation program, and providing simulation results to the user.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.