Network router for heterogeneous ACD system
US8229098B2 · kind B2 · utility
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1References
33Claims
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Key dates
| Filing date | May 2, 2008 |
| Grant date | Jul 24, 2012 |
| Priority date | — |
| Expiry date | Apr 24, 2031 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5237
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method and apparatus for routing contacts within an automatic contact distribution system having a plurality of automatic contact distributors. The method includes the steps of receiving a request for contact from a human client through a public communication system and randomly tendering the contact request to some subset of the plurality of automatic contact distributors.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.