Punctuality call center metric
US8229101B1 · kind B1 · utility
8Cited by
6References
2Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Sep 30, 2004 |
| Grant date | Jul 24, 2012 |
| Priority date | — |
| Expiry date | Jul 22, 2030 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2201/12
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method of measuring server performance includes recording a time of queuing a request by a client for primary resources managed by the server; recording an estimated wait time for responding to the request for primary resources; recording a time of service for the request for primary resources; and calculating a punctuality metric of the request for primary resources by subtracting the difference between the time of service and the time of queuing from the estimated wait time. The punctuality metric is representative of the performance of the server.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.