Customer-controlled recording
US8315374B2 · kind B2 · utility
7Cited by
2References
15Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Jun 8, 2009 |
| Grant date | Nov 20, 2012 |
| Priority date | — |
| Expiry date | Mar 11, 2031 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5191
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A recording system has an interface enabled to monitor interaction between an agent of an enterprise and a second person, recording apparatus enabled to record the interaction and to store the recording in a data repository, and software stored in and executing from a machine-readable medium, the software providing functions for controlling the recording apparatus. The software responds to inputs from the second person to control the recording apparatus.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.