Systems and methods for analyzing communication sessions
US8315867B1 · kind B1 · utility
2Cited by
150References
20Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Mar 27, 2007 |
| Grant date | Nov 20, 2012 |
| Priority date | — |
| Expiry date | Nov 30, 2030 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L21/045
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Systems and methods for analyzing communication sessions are provided. A representative method includes: recording the communication session; identifying those portions of the communication session not containing speech of at least one of an agent and a customer; and performing processing on the recording of the communication session based, at least in part, on whether the portions contain speech of at least one of the agent and the customer.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.