Emergency recording during VoIP session
US8351593B2 · kind B2 · utility
17Cited by
4References
24Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Nov 6, 2006 |
| Grant date | Jan 8, 2013 |
| Priority date | — |
| Expiry date | Oct 17, 2030 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L12/66
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A method and apparatus are provided for recording a call between a client and an agent through an automatic contact distributor. The method includes the steps of the automatic contact distributor receiving a recording request from the agent, the automatic contact distributor activating a recording program, the recording program sniffing traffic within a packet telephone of the agent to detect packets exchanged between the agent and client and the recording program recording the detected packets between the agent and customer.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.