Real-time detective
US8385532B1 · kind B1 · utility
51Cited by
190References
18Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | May 12, 2008 |
| Grant date | Feb 26, 2013 |
| Priority date | — |
| Expiry date | Nov 1, 2031 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5175
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Methods, devices, and systems are provided for monitoring and reporting various metrics associated with objects of interest. The present invention is adapted to monitor objects of interest, such as contact center agents, to determine whether a triggering event has occurred and, if so, report metrics associated with the object of interest in a dynamic, customized, and real-time fashion.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.