System and method for adaptive call management
US8395994B2 · kind B2 · utility
28Cited by
2References
31Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Oct 28, 2009 |
| Grant date | Mar 12, 2013 |
| Priority date | — |
| Expiry date | Oct 14, 2030 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L65/1069
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A system for adaptive call management, comprising a network-connected call manager server and a call switching means coupled to the call manager server and adapted to deliver calls to a selected target via a plurality of media channels, wherein upon receipt of a call quality indicium from a call quality monitoring means associated a media channel, the call manager server selects a specific media channel, is disclosed.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.