Customer service agent assisted social networks
US8428245B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Nov 4, 2009 |
| Grant date | Apr 23, 2013 |
| Priority date | — |
| Expiry date | Jul 27, 2031 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/655
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
The present invention comprises a method for: (i) receiving information from a caller C1 and indexing the caller C1 into a first group based, at least in part, on the received information, (ii) transmitting to a participant P1, a first message requesting that the participant P1 assist the caller C1 indexed in the first group, (iii) establishing a conference call between the participant P1 and the caller C1 in response to the participant P1 responding to the first message, (iv) transmitting the first message to a participant P2 when the participant P1 does not respond to the first message, (v) establishing a conference call between the participant P2 and the caller C1 in response to the participant P2 responding to the first message, and (vi) connecting the caller C1 with an agent A1 when a response to the first message is not received from the participant P1 and the participant P2.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.