Automated text-based messaging interaction using natural language understanding technologies
US8442563B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 11, 2009 |
| Grant date | May 14, 2013 |
| Priority date | — |
| Expiry date | Apr 20, 2031 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/493
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Automated text-based messaging interaction using natural language understanding technologies enables text-based messages to be received from users and interpreted by a self-service application platform so that the self-service application platform can respond to the text-based messages in an automated manner. The characters and strings of characters contained within the text message are interpreted to extract words, which are then processed using a natural language understanding engine to determine the content of the text-based message. The content is used to generate a response message from static and/or dynamic grammars to automate the process of interacting with a user via text-based messages. Multiple text-based message formats are supported, including text messages transmitted using Short Messaging Service (SMS), instant messaging, chat, and e-mail.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.