Multi-tiered media services using cloud computing for globally interconnecting business and customers
US8478848B2 · kind B2 · utility
35Cited by
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11Claims
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Key dates
| Filing date | Nov 30, 2010 |
| Grant date | Jul 2, 2013 |
| Priority date | — |
| Expiry date | Apr 18, 2031 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M11/06
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A multi-tiered communication system for provisioning a cloud computing system to host a media server. The system includes a data center including one or more Interactive Voice Recognition (IVR) functions that are configured for use with a caller who initiates contact with the data center. The system also includes a media server implemented in a cloud computing system. The media server is configured to route an incoming call from one subscriber to another, or in the case of a caller to the data center, to route one or more IVR messages to the caller and to connect the caller with an agent for real-time communication.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.