Apparatus, system, and method for automated call initiation
US8548144B2 · kind B2 · utility
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1References
25Claims
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Assignee
Inventor
Key dates
| Filing date | May 1, 2012 |
| Grant date | Oct 1, 2013 |
| Priority date | — |
| Expiry date | May 1, 2032 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/42374
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Apparatus, system, and methods for automated call initiation. In some implementations, the method for automated call initiation includes initiating an automated call to a destination using a communication line, initiating a call status determination that automatically determines when a person answers the call, and sending an audio signal generated at the destination to an agent and/or assigning the automated call to an agent during the call status determination. The agent may thereby be able to monitor the call and assume a natural response to the person without unnatural delay as the conversation begins.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.