Method and system for detecting a relevant utterance in a voice session
US8548812B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Dec 22, 2008 |
| Grant date | Oct 1, 2013 |
| Priority date | — |
| Expiry date | Dec 13, 2031 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2250/74
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method and apparatus for detecting use of an utterance. A voice session including voice signals generated during a conversation between a first participant and a second participant is monitored by a speech analytics processor. The speech analytics processor detects the use of an utterance. A speech recognition processor channel selected from a pool of speech recognition processor channels and is coupled to the voice session. The speech recognition processor provided speech recognition services to a voice-enabled application. The speech recognition processor channel is then decoupled from the voice session. The speech analytics processor continues to monitor the conversation for subsequent use of the utterance.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.