Customer loyalty, product demonstration, and store/contact center/internet coupling system and method
US8589245B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jan 9, 2012 |
| Grant date | Nov 19, 2013 |
| Priority date | — |
| Expiry date | Jan 14, 2032 |
Classification
- Technology area (CPC A)Human Necessities
- CPC primaryA61B5/024
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A system for storing information about searches and inquiries by a customer is provided. The system includes a customer service server that receives information from two or more sources, such as from a retail location sales agent, a website, a call center agent, etc. The information is associated and correlated to interrelate inquiries from the different sources. Further, when the user enters a retail location, a node or server at the retail location can push test application to a user's mobile device based on the past inquiries. These test applications are provided only when the customer is present in the retail location. As such, hacking the application is prevented. Further, with the customer using the application in the retail location, a sales agent is present to assist the customer.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.