Utilizing presence in conjunction with other information to determine an appropriate communications modality
US8589326B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jul 2, 2010 |
| Grant date | Nov 19, 2013 |
| Priority date | — |
| Expiry date | Mar 25, 2031 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/02
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
Even with SIP and the varied communications options available to users, the monitoring of presence itself may not provide sufficient information to determine a most appropriate contact modality for a communication. Therefore, there is a need for a more complete method of generating a landscape of recent activity from which a preferred communication modality can be determined, with a corresponding solution provided that allows a contactor to contact a contactee via that modality. For example, a network of bearer channels or feeds can be established as input to a presence determination module. The inputs can include not only presence information, but also feeds from one or more blogs, micro blogs, social networking sites, etc., that allow a more complete picture of recent activity to be determined. Based on this input a preferred contact modality can be determined that may enhance the ability of a contactor to contact a contactee.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.