Patent · US Active

Intelligent call transfer between call centers

US8594310B2 · kind B2 · utility

2Cited by

0References

16Claims

0Family size

Assignee

Verizon Patent and Licensing Inc. · US

Inventors

Prashant Desai · Land O' Lakes, US
Juan Vasquez · Tampa, US

Key dates

Filing date	Dec 9, 2010
Grant date	Nov 26, 2013
Priority date	—
Expiry date	Sep 26, 2031

Classification

Technology area (CPC H)Electricity
CPC primaryH04M3/5237
WIPO fieldSurface technology, coating
WIPO sectorChemistry

Abstract

A method may include receiving, at a first call center, a call from a caller, forwarding the call to an agent workstation and determining that the call must be transferred. The method may also include providing, at the agent workstation, a user interface identifying a number of items associated with possible reasons for the call and receiving, via the user interface, input selecting one of the items. The method may further include appending information to the call based on the received input and forwarding the call with the appended information to a network device associated with a number of call centers.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.