Expected wait time augmentation system and method
US8594311B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jun 2, 2005 |
| Grant date | Nov 26, 2013 |
| Priority date | — |
| Expiry date | Aug 13, 2031 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F2209/503
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
An expected wait time augmentation system generates an expected wait value representing a time duration expected to elapse before a subject client is connected to a resource for servicing. The expected wait time augmentation system comprises an interface to a work force management system for obtaining resource availability data and a wait time augmentation model for calculating an expected wait time value as a function of base expected wait time data and the resource availably data. The estimated wait time value is provided to the subject client. The resource availability data includes, but is not limited to, for a period of time: i) availability of resources; and ii) a scheduled change in the availability of resources. The scheduled change in the availability of resources may comprise a combination of data representing an effective time and a quantity of resources scheduled to be available at the effective time.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.