Mobile activity manager

US8620709B2 · kind B2 · utility

Assignee

• Avaya Inc. · US

Inventors

• Francis A. Ovenden · Groton, US
• Silvana D. Romagnino · Ottawa, CA
• Jodee Varney · Lincoln, US
• Bradley Raymond Black · Ottawa, CA
• Thomas P. Chmara · Richmond, CA

Key dates

• Filing date: Feb 13, 2012
• Grant date: Dec 31, 2013
• Expiry date: Feb 13, 2032

Classification

• Technology area (CPC G): Physics
• CPC primary: G16H40/20
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A computer-implemented method for handling a microflow includes receiving a workflow request that includes a task associated with the workflow and a contact address associated with the task, performing an operation associated with receiving the workflow request that includes at least one of opening a communication session with the contact address and sending a response to the workflow request to the contact address. The method further includes storing the task, prioritizing the task, and performing an operation associated with execution of the workflow including at least one of opening a communications session with the contact address, sending a status associated with performance of the task, and sending a completion status of the task.