Providing context for an automated agent to service multiple avatars within a virtual universe
US8626836B2 · kind B2 · utility
133Cited by
16References
16Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Apr 16, 2012 |
| Grant date | Jan 7, 2014 |
| Priority date | — |
| Expiry date | Apr 16, 2032 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/04
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A system and method to interact with business systems through the use of automated agents and provide context for an automated agent to service multiple avatars within a virtual universe. The system comprises a chat engine, a communications subsystem, and a channelizer configured to mediate one or more communications between the chat engine and the communications subsystem. The channelizer is further configured to map at least one channel to an application.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.