Patent · US Active

In-voicemail-session call transfers

US8638820B2 · kind B2 · utility

0Cited by

1References

20Claims

0Family size

Assignee

Cisco Technology, Inc. · US

Inventors

Shmuel Shaffer · Palo Alto, US
Amit Barave · Sunnyvale, US

Key dates

Filing date	Feb 22, 2011
Grant date	Jan 28, 2014
Priority date	—
Expiry date	Feb 3, 2032

Classification

Technology area (CPC H)Electricity
CPC primaryH04M2203/6081
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

In one embodiment, a voicemail system stores a voicemail message left by a first caller for a second caller. The voicemail system facilitates the transfer of a call out of a playback of the voicemail to the first caller and generates a credential that is coupled with the call. If the first caller is not available for the call, the second caller is transferred to the voicemail mailbox of the first caller where second caller records a second voicemail, which is placed in the mailbox of the first caller. The call may be transferred back to the mailbox of the first caller in response to a transfer code entered by the second caller. The voicemail system verifies the second caller based on the credential and returns the second caller to the appropriate location in the queue of voicemails.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.