Patent · US Active

System and method for integrated display of multiple types of call agent data

US8670552B2 · kind B2 · utility

10Cited by

155References

7Claims

0Family size

Assignee

VERINT SYSTEMS INC. · IL

Inventors

Shimon Keren · Sunnyvale, US
Jeff Iannone · Alpharetta, US
James Gordon Nies · Carmel, US
Srivijaya Srinivasa · Suwanee, US

Key dates

Filing date	Feb 22, 2006
Grant date	Mar 11, 2014
Priority date	—
Expiry date	Jul 31, 2031

Classification

Technology area (CPC G)Physics
CPC primaryG06F2201/87
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

Method and systems are presented for presenting multiple activities associated with one of a plurality of call center agents correlated in time. In one embodiment, the method comprises the steps of: determining at least one of the agents to be displayed; and displaying activity information in visual correlation with a timeline. The activity information includes a first plurality of activities originating from a first source and a second plurality of activities originating from a second source. Each of the activities is associated with the at least one agent.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.