Jeff Iannone
9Patents
8h-index
16Co-inventors
58Inventor score
Filing activity: Feb 22, 2006 → Sep 10, 2010
Most-cited inventions
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US8108237B2 | Systems for integrating contact center monitoring, training and scheduling | Electricity | 66 | Active |
| US8160233B2 | System and method for detecting and displaying business transactions | Electricity | 30 | Active |
| US7864946B1 | Systems and methods for scheduling call center agents using quality data and correlation-based discovery | Electricity | 26 | Active |
| US7853006B1 | Systems and methods for scheduling call center agents using quality data and correlation-based discovery | Electricity | 23 | Active |
| US8117064B2 | Systems and methods for workforce optimization and analytics | Physics | 19 | Active |
| US8112298B2 | Systems and methods for workforce optimization | Physics | 10 | Active |
| US8670552B2 | System and method for integrated display of multiple types of call agent data | Physics | 10 | Active |
| US8331549B2 | System and method for integrated workforce and quality management | Physics | 8 | Active |
| US8971517B2 | System and method for processing agent interactions | Electricity | 3 | Active |
Source: USPTO / EPO open patent data. Inventor disambiguation is heuristic; counts are objective bibliographic measures.