Method, medium, and system for providing leads to an agent in exchange for credits

US8732034B1 · kind B1 · utility

Assignee

• WEST CORPORATION · US

Inventors

• Rodney L. Bennett · Omaha, US
• Mark J. Pettay · Omaha, US
• Kenneth A. Marr · Ashland, US
• Rodney J. Kempkes · Omaha, US
• David C. Mussman · Omaha, US
• James V. Frisbie · Omaha, US

Key dates

• Filing date: Jun 10, 2013
• Grant date: May 20, 2014
• Expiry date: Jun 10, 2033

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q30/0609
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A system, method, and computer readable medium for authorization of independent agents for processing calls and distribution of calls to authorized agents are provided. An independent agent may purchase or otherwise acquire credits for leads related to commerce transactions. The credits may be maintained by a call center and accessed by a device responsible for routing calls to agents. Calls or other transactions leads may then be directed to the independent agent, and the independent agents credits may be deducted accordingly.