Method for initiating automatic telecommunication sessions
US8791976B2 · kind B2 · utility
0Cited by
0References
17Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Mar 16, 2009 |
| Grant date | Jul 29, 2014 |
| Priority date | — |
| Expiry date | Jun 30, 2032 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/02
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method that allows customers to connect remotely with customer service representatives by continuously monitoring the customers with cameras. Images from the cameras are sent to a computerized system that employs image processing techniques to determine when assistance is sought by a customer. When the customer is deemed in need of such assistance, a video phone call is initiated between the customer and a customer service representative.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.