System and methods for scheduling and optimizing inbound call flow to a call center
US8792632B2 · kind B2 · utility
10Cited by
6References
14Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Aug 13, 2009 |
| Grant date | Jul 29, 2014 |
| Priority date | — |
| Expiry date | Mar 23, 2031 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/2005
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method for providing inbound call reservations to a communication center has steps for monitoring service access points into the communication center by reservation software executing from a machine-readable medium, evaluating communicators and potential communicators, and issuing invitations for reserved communication sessions to qualified communicators and potential communicators, the reserved times coordinated according to data pertaining to predicted communication load and resource availability statistics.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.