Method, apparatus, and system for providing real-time PSAP call analysis
US8817952B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Mar 15, 2013 |
| Grant date | Aug 26, 2014 |
| Priority date | — |
| Expiry date | Mar 15, 2033 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2242/30
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Methods, apparatus, and systems are provided such that a Public Safety Answering Point (PSAP) may utilize a new model to handle Open Line emergency calls, including audio optimization, automation, analysis, and presentation. Embodiments of the present disclosure assist with the difficult task of identifying background noise while trying to listen and talk to a caller, and give the best possible audio from the caller to the emergency call-taker or dispatcher. More particularly, an audio stream is split into at least two instances, with a first instance being optimized for speech intelligibility and provided to a call-taker or dispatcher and a second instance being provided for background sound analysis. Accordingly, the new PSAP Open Line model may allow for significantly more efficient emergency assessment, location, and management of resources.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.