Systems and methods for customer contact

US8824661B2 · kind B2 · utility

Assignee

• AMAZON TECHNOLOGIES, INC. · US

Inventors

• Jon R. Jay · Seattle, US
• Jeremy A. Dashe · Seattle, US
• Brock A. Judkins · Seattle, US
• Donald L. Kaufman · Kirkland, US
• Yung-Chun Lin · Seattle, US
• Raymond Sharpe · Seattle, US
• Joseph Daniel Sullivan · Seattle, US
• Thomas J. Weiland · Seattle, US
• Tauseef Kidwai · Seattle, US

Key dates

• Filing date: Nov 12, 2013
• Grant date: Sep 2, 2014
• Expiry date: Nov 12, 2033

Classification

• Technology area (CPC —): General

Abstract

A user of a personal computing device may identify an item of interest displayed in a user interface provided by a network-based service and would like to obtain more information. The user may submit one or more electronic contact requests to a contact service in communication with a contact distribution system in order to obtain more information. The contact distribution system determines accurate, real-time availability of service agents and enables communications between the customer and an agent to be established in accordance with user contact information provided by the user.