Inventor · Seattle, WA, US

Jon R. Jay

19Patents
6h-index
35Co-inventors
62Inventor score

Filing activity: Aug 14, 2008 → Jun 30, 2023

Most-cited inventions

PatentTitleAreaCited byStatus
US8249245B2 System and method for automated call distribution Electricity 217 Active
US8600035B2 Systems and methods for customer contact Electricity 26 Active
US8542816B2 Independent customer service agents Electricity 23 Active
US10277743B1 Configurable natural language contact flow Physics 16 Active
US8848898B2 System and method for automated call distribution Electricity 15 Active
US8879717B2 Systems and methods for customer contact Electricity 13 Active
US10003691B1 On-demand generation of a contact center Electricity 4 Active
US9088649B2 Systems and methods for customer contact Electricity 4 Active
US9769315B2 System and method for automated call distribution Electricity 3 Active
US10547747B1 Configurable natural language contact flow Physics 1 Active
US9384270B1 Associating user accounts with source identifiers Physics 1 Active
US9288309B1 Quality-based phone routing Electricity 1 Active
US12407618B1 Service level based routing using visibility thresholds Electricity 0 Active
US12073340B1 Accurate individual queue level metric forecasting for virtual contact center queues with insufficient data, using models trained at higher granularity level Physics 0 Active
US10348903B2 System and method for automated call distribution Electricity 0 Active
US10178600B2 Quality-based phone routing Electricity 0 Active
US9674765B2 Quality-based phone routing Electricity 0 Active
US8824661B2 Systems and methods for customer contact General 0 Revoked
US10445744B2 Systems and methods for customer contact Electricity 0 Active

Source: USPTO / EPO open patent data. Inventor disambiguation is heuristic; counts are objective bibliographic measures.