Interactive voice response data collection object framework, vertical benchmarking, and bootstrapping engine
US8868424B1 · kind B1 · utility
4Cited by
10References
25Claims
0Family size
Assignee
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Key dates
| Filing date | Feb 8, 2008 |
| Grant date | Oct 21, 2014 |
| Priority date | — |
| Expiry date | Jun 18, 2031 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/493
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method, a system, and computer readable medium comprising instructions for analyzing data of a speech application are provided. The method comprises defining a set of data collection objects for a call flow in a speech application, collecting data using the set of data collection objects during execution of the speech application, and analyzing the data using a benchmarking and bootstrapping engine, storing the data in a repository, and presenting the data for analysis.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.